#2 — Are services satisfying our employees, students and other constituencies?

There are several means for learning how well (or poorly) your dining/vending services are meeting customers’ satisfaction. We analyze sales statistics, conduct focus group discussions and customer satisfaction surveys and utilize other tools to learn what your employees, students and others expect; their mealtime habits, food preferences and alternatives to patronizing your on-site services.

Then we’ll tell you what can be done to exploit new opportunities to enhance the real and perceived value of the services to your students, employees, guests and other constituencies.

Next question: Is the operation meeting financial objectives and working at maximum efficiency?