Clarion Group: Food Service Consultants Aren’t Used to their Full Value by their Corporate Clients

May 29, 2013

Kingston, NH -- “Food service consultants frequently aren’t used to their full value by their corporate clients,” Tom Mac Dermott, president of Clarion Group, a corporate food service consulting firm, says.  “Often, we’re brought into a project too late to provide maximum benefit for our client.”

“For example, if a corporate food service facility design project is already underway when the consultant is retained, it may be too late to incorporate important features or modify the plan for maximum efficiency and service,” he says.

“A corporate food service consulting project also may not deliver full value if our recommendations are accepted but we’re not retained to implement them,” he added.

There are three key components to a successful corporate food service consulting project whose objective is improving performance, service and cost-effectiveness, according to Mac Dermott:
Investigation: What’s happening now?  What are the services?  How are they being performed?  Where are the weaknesses that need to be improved?

Research and Recommendations: The consultant reviews operational and financial records of the food service, researches alternatives to the current methods, procedures and systems and develops solutions to remove obstacles, strengthen inadequate areas and increase the value of the corporate food service to the client.

Implementation: The consultant works with the client and the food service operator to implement the solutions to ensure they are successfully established and maintained.

“This last step is where a corporate food service consulting project actually provides its value,” Mac Dermott says.  “If the consultant’s report and recommendations are just accepted and filed away, the time, effort and cost invested in the project is wasted.”

The food service consultant needs to be retained throughout the implementation phase, Mac Dermott says, “because the operator often has a degree of ‘tunnel vision’ and can’t see beyond his own, comfortable way of doing things and the corporate client doesn’t have the knowledge or experience to know whether the needed improvements are being implemented effectively.”

“Our corporate food service consultants have decades of experience in all types of operations and know to work with the on-site manager and staff to clear away obstacles, provide training and solve problems as they arise,” he says.  

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About Clarion Group
Clarion Group is an consulting firm that advises companies, professional firms, colleges and universities, independent schools and institutions in the management, operation and improvement of  their in-house employee/student food services, catering, conference, lodging and related hospitality services throughout the U.S. and Canada.

For information, contact:
Tom Mac Dermott, FCSI, President
Clarion Group
PO Box 158, Kingston, NH 03848-0158
603/642-8011 or

Talk to us about your vision for your food service operation — Contact Clarion Group

Food Service Consultants
P.O. Box 158,
Kingston, NH 03848-0158

Phone: (603) 642-8011   
Fax: (603) 642-7744

Offering food service management consulting, hospitality services consulting, sustainable dining facility design. Nationwide food service consultants.

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